Frequently Asked
Questions
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What is DOD Tech's return policy?
DOD Tech USA will replace your product or part free of charge if your product/part has a manufacturing defect covered by our Warranty Policy.

Outside North America:

If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

In North America:

IMPORTANT
Before returning any package please contact our customer support team through the "Contact Us" page. We can often solve your problem via phone or email.
Returning Your Product
If our Customer Support Team determines your products qualifies under warranty coverage you will be issued an RMA (Return Merchandise Authorization) number. When shipping your product please ensure the RMA form sent by customer service is filled out, your proof of purchase included and the merchandise returned as instructed by DOD Tech USA. Be sure to package the product securely (preferably in its original packaging).
Shipping Charges & Damages
Your dealer or DOD Tech USA will not be responsible for damage due to shipping. The customer is responsible for shipping charges to DOD Tech USA. Return shipping from DOD Tech USA to the customer will be free of charge.
Please Note: Warranty Methods
DOD Tech USA reserves the right to change the method by which DOD Tech USA may provide warranty service to you, and your DOD Tech Product’s eligibility to receive a particular method of service.
Service Outside of USA
Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the DOD Tech Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, DOD Tech USA may repair or replace DOD Tech Products and parts with comparable DOD Tech Products and parts that comply with local standards.
DOD's 30 Day Guarantee

30 Days Money Back Guarantee


Our 30 Days Money Back Guarantee is only applicable to orders placed through this website.

We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from DOD Tech USA, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!

All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

From time to time, DOD Tech USA may offer free promotional items with our products. To receive a full refund on an order that contains a promotional item, all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

We suggest that merchandise be securely packaged and insured for the full retail value, as DOD Tech USA is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the DOD Tech USA print catalog or website, we can locate your proof of purchase with your name and billing address. However, if your purchase was made from one of our retail partners, please contact your place of purchase for return.

Please contact the DOD Tech USA support team for instructions.

DOD Tech USA product purchased from an authorized dealer would need to be returned to the location of the original purchase and are subject to the return policies of that location.

We can make this easy with pre-paid UPS return labels. Print your return label from home, take your return box / boxes to any UPS location, and return your order to us without the hassle of paying return costs in advance. We'll deduct return shipping from your refund.

Return shipping costs will be calculated as $9.95 per-order plus any per-item charges published in our website for larger / heavier items.

Does DOD Tech sell refurbished products?
Yes, refurbished products can be purchased from DOD's online store at the following link: Refurbished Products Store Page. All refurbished products come with a 180 day warranty.
Why choose DOD Tech?

Video Quality

DOD’s leading video quality captures more details such as license plates which can affect the outcome of a traffic ticket or collision.

Reliability

Your dash camera has to run continuously to be effective even under tough weather conditions. From frigid winters to sweltering summers, DOD Tech cameras are designed with a wide variety of climates in mind. Our attention to design and detail as well as top-notch QC ensures your camera is working when you need it most.

Support

A one year warranty backed by a full North American team. We also offer customer support over the phone or online.
How do I choose a DOD camera?
To choose the perfect dashcam for your needs, decide on which features you require.

Standard or Rear View Mirror

There are two choices for camera type: standard camera body and rear view mirror. A standard camera can be mounted on your windshield, on your dashboard, or under your rear view mirror with the rear view mirror mount (sold separately).

Rear view mirror models

  • RX400W
  • RX8W
  • RX7W+

Standard body models

  • LS470W+
  • LS470W
  • LS460W
  • LS430W
  • LS370W+
  • LS370W
  • LS360W
  • LS330W
  • CR65W

GPS Functionality

Track your journey with speed and GPS location information with one of our GPS equipped models.
  • LS470W+
  • LS470W
  • LS460W
  • LS430W
  • RX400W
  • RX8W

CPL Filter

A CPL filter eliminates windshield glare and enhances colour saturation at the same time. The filter reduces unwanted reflections to ensure the best video quality and also protects your lens. Capture crystal clear videos with one of our CPL filter capable models.
  • LS470W+
  • LS470W (filter sold separately)
  • LS370W+
  • LS370W (filter sold separately)
Installation & Setup

How is the dashboard camera powered?

The camera is powered using the supplied power adapter. All DOD cameras are powered through the vehicle’s cigarette lighter socket.

Will there be any wires hanging from my dashboard camera?

The supplied 4m (13 ft) DC power adapter cable can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar. For more installation tips and assistance please visit our getting started page for a video tutorial.
Operating your camera

How can I view my recorded videos?

You can view your videos directly on the LCD screen or using the included USB cable, you can connect it directly to your personal computer and view the footage on your monitor.

Can I disable the microphone?

Yes. All DOD cameras have a menu setting to disable audio recording. On newer cameras you can disable the microphone while recording by holding down the mute button (see menu for location).
What is DOD's privacy policy?

Online Privacy Notice

This Privacy Notice describes how we handle your personal information for our services on the DOD Tech USA Inc. websites. It is always our aim to protect and respect our customers’ privacy privilege in the safest manner possible.


Collection

You can browse our site and stay anonymous. Once you provide us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We may collect and store the following personal information:

  • email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers
  • transactional information based on your activities on the sites
  • shipping, billing and other information you provide to purchase or ship an item
  • information from other companies, such as demographic and navigation data
  • other supplemental information from third parties to prevent fraudulent activities


Marketing

DOD Tech USA Inc. does not resell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to enroll in such services, please contact our customer service to have your information removed.


Use

Our primary intention to collect personal information is to provide you with a safe, smooth, efficient, and customized experience. Under your consent, you agree that we may use your personal information to:

  • provide the services and customer support you request
  • resolve disputes, collect fees, and troubleshoot problems
  • prevent potentially prohibited or illegal activities, and enforce our Terms of Uses
  • customize, measure and improve our services, content and advertising
  • compare information for accuracy, and verify it with third parties


Our Disclosure of Your Information

We may disclose personal information in respondent to legal requirements, enforce our policies, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.


We may also share your personal information with:

  • Service providers under contract who assist with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs).
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and order details.

Without limiting the above, in an effort to respect your privacy we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. If you access our sites from a shared computer or a computer in an internet café, certain information about you, such as your User ID, activity, may also be visible to other individuals who use the computer after you.


Cookies

We use "cookies" (small files placed on your hard drive) on certain pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies are that:

  • We offer certain features that are available only through the use of cookies.
  • We use cookies to help identify you and maintain your signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.


Account Protection

Your account is governed by the usage of the personal password. Please use a combination of letters, numbers and/or special characters to maximize your password security. In addition, do not disclose this information by writing it down or store it in any public place. If you do share your password or your personal information with others, you are responsible for all actions take in the name of your account, especially financially. If you ever lose your password, you may lose substantial control over your information and may be subject to legally binding actions taken on your behalf. However, DOD Tech USA Inc. does still require you to contact us immediately at customer service in the cases of password loss, so defensive actions may be taken to protect your information at earliest possible.


Accessing, Reviewing and Changing Your Personal Information

Any registered user can review and modify his/her personal information by log into his/her account. In general, DOD Tech USA Inc. will not manually modify any of your personal information. You must promptly update your personal information if it changes or is inaccurate. Upon terminating your account at DOD Tech USA Inc., we ask you to log into your account and remove any personal and financial information (if stored). We only retain personal information from closed accounts primarily to complete an order or to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and other actions otherwise permitted by law.


Security

Your information is stored on our secured servers. We treat any data (collected or inputted) as an asset that must be protected through the implements of encryption, passwords, physical security, etc. to protect your personal information against unauthorized access and disclosure. However, when browsing on the worldwide web, information security may be jeopardized in numerous ways of viruses, Trojans, hacking tools. In addition, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work intensively to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.


Third Parties

Please be aware of that this Privacy Notice only governs the use and disclosure of information we collect from you. These guidelines do not include to protect the information exchanged you incur when visiting any third party websites (via our webpage). DOD Tech USA Inc. does not control the privacy policies on other sites throughout the internet, and other conditions may be applied differently from us. You are subject to the privacy policies of those third party websites where applicable. We encourage you to use your discretion carefully when visiting these third party websites and when your personal information are requested to be submitted for unknown and unauthorized activities.


General

We may modify this Privacy Notice at any time, at our discretion by posting the amended terms on this site. All amended terms automatically take effect immediately after they posted. For any further questions, please contact info@dod-tech.us for details.


What is DOD's warranty policy?

Warranty Policy


DOD Tech USA warrants its new products to be free from defects resulting from faulty manufacture or faulty components under the following terms and conditions:

I. Warranty Length

For newly purchased, previously unopened DOD Tech USA products, parts and labour are warranted for one (1) year from the date of purchase, except as noted. Replacement products will be warranted for the remainder of the warranty period or thirty days, whichever is longer. Products sold as Refurbished stock have their own limited warranty.

II. Who Is Protected

This warranty is enforceable only by the original consumer purchaser. Proof of purchase is required for warranty service. DOD Tech USA will only warranty units purchased from authorized resellers. Please contact us via email (rma@dod-tech.us) to verify if your product qualifies for warranty.

III. What Is And Is Not Covered

Note that our warranty is not an unconditional guarantee for the length of the 1-year length of the warranty. DOD Tech USA products are manufactured by DOD Tech Taiwan. But, like any other product, they are not indestructible. Therefore, our warranty does not cover product damage that may result from abuse or mishandling of the products, nor does it cover incidental or consequential damage.

Not Covered By Warranty

  • Any product which has been modified without permission from DOD Tech USA, or on which the serial number or warranty sticker has been defaced, modified, or removed.
  • Normal wear and tear.
  • Damage, deterioration or malfunction resulting from:
    • Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification or failure to follow instructions included with the product
    • Repair or attempted repair by anyone not authorized by DOD Tech USA Inc.
    • Shipping or transport damage (claims must be made with the carrier)
    • Any other cause which does not relate to a product defect.
  • Cases, batteries, accessories or other consumables used with this product.
  • Product not meeting your requirements. It is your responsibility to determine the suitability of this product for your purpose.
  • products purchased through unauthorized resellers/dealers, or products sold by resellers/dealers outside of North America region.
  • Removal or installation charges.
  • Shipping charges.
  • Any incidental charges.

IV. Exclusion Of Damages

DOD Tech USA's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. DOD Tech USA shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of business, or for liability in tort relating to this product or resulting from its use or possession.

V. Limitations Of Implied Warranties

There are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.

VI. Local Law And Your Warranty

This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.

VII. Products purchased from Unauthorized Resellers / Vendors located outside of North America Region / Grey Market Products

DOD Tech USA is unable to provide any type of support or provide firmware upgrades to any equipment purchased from Unauthorized Resellers, Vendors located outside of the North America Region, or purchases from the grey market. To verify if your product or place of purchase is classified as such, please contact our Sales department (e-mail: sales@dod-tech.us) or call us at 1888-866-0859

VIII. Products outside warranty period

For all out of warranty products, technical support will be provided on an hourly-rate basis (pre-authorization of a credit card may be required prior to support being provided). In many cases, your Technical Support Representative can remotely diagnose and correct the issue. However, if it is determined the equipment requires factory repair, DOD Tech USA will issue an RMA (Return Material Authorization) and can generally complete repairs within 14 business days (excluding shipping time). A repair quote will be provided upon request. Out of warranty support can be paid using the attached credit card authorization form. Your options will be discussed with you before any charges are incurred.