Frequently Asked Questions & Troubleshooting
How can we help? Here are quick answers to the most common questions we get asked.
The dash camera is powered using the supplied power adapter. All DOD dash cameras are powered through the vehicle’s cigarette lighter socket.
The supplied 4m (13 ft) DC power adapter cable can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar. For more installation tips and assistance please visit http://www.youtube.com/watch?v=xwD8Ilk-MHU for a video tutorial.
You can view your videos directly on the LCD screen or using the included USB cable can connect it directly to your personal computer and view the footage on your monitor.
Yes. All DOD cameras have a menu setting to disable audio recording. On newer cameras you can disable the microphone while recording by holding down the mute button (see menu for location).
Yes. All DOD cameras have a menu setting to disable audio recording. On newer cameras you can disable the microphone while recording by holding down the mute button (see menu for location).
  1. If loop recording setting is turned off the camera will not automatically overwrite files.
  2. If your G-Sensor is set to high the camera will quickly fill up with locked files preventing the files from being overwritten. The fastest solution is to format the card and set the G-Sensor to low. Caution: This permanently deletes all files.
The memory card may be corrupted or non-functional. Check using another microSD card first. If the problem persists there may be a hardware problem with the unit and it will need to be returned. Contact DOD Tech directly for assistance.
DOD Tech cameras will not allow you to enter the menu if the camera is currently recording. If the camera is currently recording, there will be a blinking red dot on the upper left hand corner of the LCD Screen. Please press the record button on the camera to stop the recording. This will cause the red dot to disappear. You should now be able to enter the menu by pressing the menu button.

If pressing the record button does not stop the recording, you may have turned motion detection on. When this setting is on, you will need to wait until the camera does not detect motion and stops recording. To reduce the wait time, cover the camera lens completely so that the camera will not detect motion. Wait until the red dot stops blinking. You should now be able to enter the menu by pressing the menu button on your camera.
On some select vehicle models, the power outlet may be constantly powered even if the ignition is off. In this case, the camera will always be on as power is consistently fed to it.

If you wish to shut the camera off, then you would need to manually shut the camera off by pressing the power button or by unplugging the DC adapter.
First, remove your memory card (if applicable) from the unit. Please ensure that the camera is being powered by the DC power adapter included with the unit. If the power adapter is plugged into your vehicle, please ensure that the vehicle has been started and the ignition is on. If the camera turns on, please try using a spare Class 10 Memory Card, that is known to be working, in the unit.

If the camera does not turn on, please contact DOD Tech’s support team.
If your camera starts to freeze, there are a few steps you can take:

If your camera is freezing on the DOD logo:

Please eject the memory card and power the camera. Should the camera power on normally, then there is an issue with your memory card, and you should try a different, known good class 10 SD card try using that in place of the current card. We do not recommend Sandisk cards due to the history of failures with DOD Tech products.

If the camera still freezes on the DOD Logo, please contact DOD Tech directly.

If your camera is freezing while recording:

Please eject the memory card and power the camera. Check to see if the camera freezes while the memory card is out of the camera. If it does not, please attempt to format your the memory card by following these instructions. Once your card has been formatted, please insert the card back into the camera. Should the camera keep freezing, try a different, known good class 10 SD card try using that in place of the current card.

If the camera still freezes while using a different class 10 SD card, please contact DOD Tech directly.
It may take up to 15 minutes when the unit is first started to lock onto the GPS. Please be patient, and ensure that you are outside in a relatively open area. If it still does not connect, objects that may interfere with GPS signals are:

  • Tall Buildings/Trees
  • Cell Towers
  • Power Lines
  • Other GPS signals from satellite radio, a transponder or navigation systems

Please ensure that you are well away from these objects. If you have a navigation system in your car, please move the camera to a different location to see if the GPS will lock. As well, ensure that GPS Track in your settings is set to on.

If this does not resolve your issue, please contact DOD Tech’s support team for further assistance.
Mass storage always comes on when the camera is started

Reason: A common reason is because the camera has been plugged in to a power source that does not provide proper amperage for the camera units. For example, the USB port of a home computer will only provide 0.5 amp of current. DOD Tech camera units require 5V/1A to operate normally.

Resolution: To make sure the camera is not defective; we highly suggest using the original DC adapter to power the camera inside the vehicle. If you wish to use the camera indoors, you may power up the camera unit with any smart-phone wall plug adapter that provides correct corresponding power amperage. This way we can be sure the camera is provided with a correct power source to properly function in “Camera” mode, and not “Mass Storage” mode.

If the camera starts in mass storage mode while using the original DC adapter (and starts normally while connected using a smart-phone wall plug adapter), please contact DOD Tech’s support team for further assistance.
This message pops up when the camera does not detect a memory card. Please ensure you have inserted a memory card properly into the camera.

If the memory card is inserted properly into the camera and the message still appears, please attempt to format the memory card. You can follow the instructions located here to properly format your memory card.

After formatting, if the camera still does not detect the memory card, please try a spare class 10 memory card in the camera if available.

Should it work with the second memory card, then your first memory card may be defective.

If the camera does not work with the second memory card, please contact DOD Tech support for further assistance.
Before continuing please ensure that the Date/Time setting has been set properly. To get to this setting, press menu twice and scroll down to Date/Time.

Time Jumps Ahead/Behind

If you have a GPS enabled camera, and your time is consistently jumping ahead or behind, please ensure that you have set the World Time Zone in the settings. Please find your correct time zone among the list of time zones offered and select it. If you do not know what your correct time zone is, you can easily figure it out by taking your current time, and subtracting it from the time on the camera.

For example:

Your current time is 6am. The camera shows 9am. Subtracting 6 from 9 gives you -3. In this case, you would select GMT-3:00 in World Time Zone.

Time Resets to 2000/01/01

If the time of your unit resets to 2000/01/01 or does not save the time, please contact DOD Tech’s support team for further support.
When you try to play the videos in the DOD player and only a blank screen appears you will need to install our video codec. Note: This codec will only work on Windows machines.

Click Here to Download the “K-Lite Codec”

Instructions
  1. Download the file
  2. Double click to run the downloaded file “K-Lite_Codec_Pack_990_Full.exe”
  3. Click “Next” for all following screens. Press the “Install” button when it appears.
  4. The codec will begin installing and when you see the following screen press the “Finish” button.
In order to display speed or location coordinates the dash camera used to take the video recording must be a model equiped (internally or as an optional add-on) with GPS functionality. The GPS and speed tracking features must also be enabled.
Because the DOD Player uses Google Maps to display location and trip information, a connection to the internet is required to display the map. Please ensure that you have an active connection to the internet to fully experience the features of the DOD Player.
Ensure that the dash camera is set to record sound. If the dash camera is set to record sound, you may have to install the K-Lite Codec pack. Note: This codec will only work on Windows machines.

Click Here to Download the “K-Lite Codec”

Instructions
  1. Download the file
  2. Double click to run the downloaded file “K-Lite_Codec_Pack_990_Full.exe”
  3. Click “Next” for all following screens. Press the “Install” button when it appears.
  4. The codec will begin installing and when you see the following screen press the “Finish” button.
If the video in the recorded clip seems to be playing very quickly, this might be caused by the "Time Lapse" feature. In the camera menu look for the "Time Lapse" setting. Ensure that the setting is set to "Off".
To view DOD Tech's warranty policy, please click here.
In order to get warranty service for your DOD Tech product, please complete and submit an RMA request. Once the RMA request has been submitted, a member of the RMA team will contact you through email.
Yes, however any repair will have a fee associated with it. Please contact DOD Tech for further details.