Categories Archives: Memory Card

Frequently Asked Questions

How can we help? Here are quick answers to the most common questions we get asked. If you need further help troubleshooting an issue please contact us directly.

Installation & Setup

How is the dashboard camera powered? Using the supplied power adapter all DOD cameras are powered through the vehicle’s cigarette lighter socket.

Will there be any wires hanging from my dashboard camera? The supplied 4m (13 ft) DC power adapter cable can be routed and hidden between the gaps in various places such as the vehicle’s headliner and the pillar. For more installation tips and assistance please visit http://www.youtube.com/watch?v=xwD8Ilk-MHU for a video tutorial.

Operating Your Camera

How can I view my recorded videos? You can view your videos directly on the LCD screen or using the included USB cable can connect it directly to your personal computer and view the footage on your monitor.

Can I disable the microphone? Yes. All DOD cameras have a menu setting to disable audio recording. On newer cameras you can disable the microphone while recording by holding down the mute button (see menu for location).

FAQ

The camera records for a short period of time then stops The most likely cause is the “motion detection” setting found inside the menu set to on. This mode is only meant to be enabled while your vehicle is parked. Turning it on may cause the recording to cycle due to the algorithm used.

The Camera shows a “Memory card is full” error message

  1. If loop recording setting is turned off the camera will not automatically overwrite files.
  2. If your G-Sensor is set to high the camera will quickly fill up with locked files preventing the files from being overwritten. The fastest solution is to format the card and set the G-Sensor to low. Caution: This permanently deletes all files.

The Screen is stuck on the DOD Logo or locked on the home screen The memory card may be corrupted or non-functional. Check using another microSD card first. If the problem persists there may be a hardware problem with the unit and it will need to be returned. Contact DOD Tech directly for assistance.

Please Insert SD Card Message

This message pops up when the camera does not detect a memory card. Please ensure you have inserted a memory card properly into the camera.

If the memory card is inserted properly into the camera and the message still appears, please attempt to format the memory card. You can follow the instructions located here to properly format your memory card.

After formatting, if the camera still does not detect the memory card, please try a spare class 10 memory card in the camera if available.

Should it work with the second memory card, then your first memory card may be defective.

If the camera does not work with the second memory card, please contact DOD Tech support for further assistance.

Mass Storage Message

Mass storage always comes on when the camera is started

Reason:
A common reason is because the camera has been plugged in to a power source that does not provide proper amperage for the camera units. For example, the USB port of a home computer will only provide 0.5 amp of current. DOD Tech camera units requeire 5V/1A to operate normally.

Resolution:
To make sure the camera is not defective; we highly suggest using the original DC adapter to power the camera inside the vehicle. If you wish to use the camera indoors, you may power up the camera unit with any smart-phone wall plug adapter that provides correct corresponding power amperage. This way we can be sure the camera is provided with a correct power source to properly function in “Camera” mode, and not “Mass Storage” mode.

If the camera starts in mass storage mode while using the original DC adapter (and starts normally while connected using a smart-phone wall plug adapter), please contact DOD Tech’s support team for further assistance.

Formatting 64GB microSDXC Cards for DOD Tech Cameras

64GB MicroSDXC cards can be used in all LS, CR and RX series DOD Tech cameras. Do not use the camera’s built-in format setting as it was not designed for use with 64GB cards.

PC Users Click Here

Apple Users Click Here


PC Instructions

Download The Program Here
and follow the instructions below

Note: DOD Tech USA is not responsible from any damages from the use or misuse of the formatting program

Instructions

  1. Download the Memory Card Program Here
  2. Remove all USB thumb drives and USB hard drives from your computer before formatting.
  3. Insert the memory card into the USB Card Reader’s card slot (if the device uses microSDXC cards, please use the adapter accompanied with your memory card package).
  4. Plug the USB end of the USB Card Reader into an empty USB plug on your computer.
  5. A dialogue should pop up on your computer. Close the dialogue by click on the “X” on top right corner of the window.
  6. Open the file downloaded (FAT32-Formatter.exe). A program named “FAT32 Formatter” should open.
  7. Please select the drive letter of your USB Card Reader. The correct drive should state either 63G or 64G beside the drive letter.
  8. When the correct drive has been selected, please click on “Start” at the bottom of the program
  9. Please wait until the program completes its task. DO NOT REMOVE THE USB CARD READER OR THE MEMORY CARD WHEN THE PROGRAM IS IN OPERATION
  10. The program will display the phrase “Done” when the task has been completed. Close the program and remove the USB card reader from your computer.
Congratulations, your 64GB memory card will now work with your DOD camera.

Apple OSX Instructions

Note: DOD Tech USA is not responsible from any damages from the use or misuse of the formatting program

Instructions

  1. Remove all USB thumb drives and USB hard drives from your computer before formatting.
  2. Insert the memory card into the USB Card Reader’s card slot (if the device uses microSDXC cards, please use the adapter accompanied with your memory card package).
  3. Plug the USB end of the USB Card Reader into an empty USB plug on your computer.
  4. Please open up the application called ‘Disk Utility’.
  5. Please select the microSD card from the list. The correct drive should state 64GB beside it.
  6. On the tabs labelled ‘First Aid | Erase | Partition | RAID | Restore’, please select Erase.
  7. Ensure that the format option is set to ‘MS-DOS(FAT)’
  8. Press Erase on the bottom right corner of the application.
  9. A message should pop up. Press Yes.
  10. You will see a blue progress bar at the bottom of the application. Once it is done, you should be able to use the memory card in your camera!

Congratulations, your 64GB memory card will now work with your DOD camera.

Recommended Memory Cards

At DOD Tech USA we constantly and extensively test a vast amount of memory cards available for purchase in the market. We test for performance and reliability when used with our cameras. We recommend purchasing your SD cards from well-known and reputable sellers, as counterfeit cards exist in the market.

Recommended Choices

The following SD card brands have been tested and are compatible with our cameras (must be rated class 10 or higher).


Lexar High-Endurance, High Performance, Professional

Kingston Class 10 UHS-1 and Action Camera UHS-1 U3

Samsung Pro and Pro+ series

ADATA Premier Pro series


Unsupported List

SanDisk At this time, we are unable to recommend SanDisk branded cards because they have long term reliability issues when used with our cameras.

64GB & 128GB Cards

64GB and 128GB microSDXC cards once formatted using a special program will work with DOD dash cameras. The long term reliability of 128GB cards is not currently known.

Not Listed?

If your choice of card is not listed and have questions please contact DOD Tech using email or the live chat found to the bottom left of the screen.

Last updated: October 7, 2016